Terms and Conditions of Charles Faraday. Shutters and Blinds. Our VAT Registration Number is 342703717. Registered in England. You can contact us by email at email@example.com or by telephone on 01952 551220 Our Terms and Conditions of Supply and Fitting Goods are ruled by the requirements of the Consumer Rights Act (CRA) 2015, The Child safety requirements BS EN13120:2009+A1:2014 and The Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
CONTRACT. If you place an order on our website, through a catalogue, by a telephone, the contract will only be made when we send a letter or email confirming we have accepted your order. If you place an order with one of our salespeople (either at our premises or elsewhere), the contract will be made when you pay the non-returnable deposit.
GOODS. The goods you receive from us must be; of satisfactory quality, fit for common purpose or any purpose made known to us, and must meet any written description given. Please note that the images of the products we supply in our sales literature or online are for illustration purposes only and we cannot guarantee that these printed/computer- displayed images will reflect the colour of the goods accurately. Our packaging may also vary.
SERVICES. If we agree to carry out a service for you, we will ensure that this is carried out using reasonable care and skill.
Minor damage to adjacent decorations may occur during the fitting process and any rectification of your décor has not been allowed for in our costing. This must be rectified by others at your cost.
GUARANTEE. All goods we supply carry a minimum of a 1 year manufacturers guarantee, and we will provide the labour free of charge for 1 year after the date of installation. Details of any additional guarantee that comes with the goods/services you have purchased are displayed on your estimate.
CHILD SAFETY. If the goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). In the event that you should instruct us that you do not wish to have the safety device(s) fitted, we will refuse to install the goods. In such an instance, you will still be liable to pay the full price.
MEASUREMENTS. If you are providing your own measurements, ensure they are correct and accurate as we cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you.
INSTALLATION. The price for installation was agreed on the assumptions that; there is going to be one continuous site visit per day between the hours of 8 am and 6 pm Monday to Friday. Electricity, water and toilet facilities must be freely provided by yourselves on site for and during the installation. There is unobstructed access to the outside of your property for vehicle parking, the area where the goods are to be fitted is unobstructed, surfaces and grounds the goods are to be fixed to are in a good condition allowing us to easily obtain good fixings and with no objects in the immediate working area, any ornaments pictures etc of value will be removed by yourselves prior to work commencing. There is no asbestos our other hazardous material that we would be likely to come into contact with, and that no items under warranties/guarantees will be invalidated by the installation of our products. We may make a further reasonable charge to you for the additional time, costs or materials if these conditions are not met. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access or invalidation of any warranties you do not tell us about in writing before you make your order. If any of our staff feel they have to move any items to carry out the installation we cannot be liable for any damage that may occur.
ACCESS. If we have agreed to install the goods for you on an agreed day, and you do not allow us access to premises we may charge you additional reasonable costs incurred to us as a result of this. If despite our reasonable efforts we are unable to contact you or to re- arrange access to the premises, we may end the contract and you will be liable to pay us a sum up to the price due under the contract.
PRICE. The price for goods/services is set out in full in the order form and includes VAT. Payments are to be paid as indicated in the quote. We will not debit the total price from your debit/credit card until we dispatch/install the goods; any deposit paid by you will be deducted from the final payment.
If you wish to pay by credit card an admin charge of 3.6% needs adding to you payment.
FURTHER CHARGES. If you ordered installation services from us, further charges may apply in case additional and unforeseen circumstances arise. These will always be notified to you in writing. Please note that late payments may incur an interest rate set at 2% a year above Nat West base lending rate accruing on a daily basis from the due date until the actual date that you make the payment.
DELIVERY. If we are unable to deliver and carry out the installation when your goods arrive at our warehouse we will store the goods free of charge for a period of 2 weeks. After this period we will charge £2.00 m/2 (m/2 of product when fitted) per week or part there of with a minimum charge of £10 per week for storage. The cost of delivery and installation are to be carried out at the same time (where applicable) are included in the price. If you want us to deliver your goods without immediate fitting an additional delivery charge of £2.00 m/2 will be charged, with a minimum delivery charge of £100.00 to the front door of your property. If you have asked to collect the goods from our premises, you can do so during our opening hours when we notify you that the goods are ready. If we are delivering to you and no one should be available to take the delivery at your address, we will leave you a note informing you of how to re-arrange delivery. If you do not re-arrange delivery (or collect the goods from us) within a reasonable time, we may charge you for storage costs and any further delivery costs. If despite our reasonable efforts we are unable to contact you to redeliver or arrange collection within a reasonable time, we may end the contract and you will still be liable to pay us the price due under the contract.
DELAY OUTSIDE OUR CONTROL. If delivery/installation is delayed by an event/s outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays.
YOUR RIGHT TO CANCEL.
a) You may cancel part of a contract if we have told you in writing about a pricing error with a description of the goods and you do not wish to proceed with the wrongly described/priced items.
b) If we have refused to deliver the goods and the delivery time was essential, and you have informed us of this in writing at the time of your order and we accepted your order on that basis. Alternatively, you can give us a new deadline for re-delivery that must be reasonable and if this is not met, then treat the contract as at an end.
We will then refund your money you have paid for the cancelled goods and their delivery and installation. Goods already delivered to you must be returned to us at our expense, or you must allow us to collect them at our expense.
OUR RIGHT TO CANCEL.
a) We may end the contract at any time in writing to you (including email) if payment due to us was still not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time; allow us to deliver the goods to you, collect the goods from us or allow us to install the goods (if this was agreed). You will then be in the breach of the contract and still liable to pay us the price due under the contract.
b) If your order is accepted and processed and a pricing error that is obvious, unmistakable and could have been recognised by you as being so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.
LIABILITY. If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g. if you discussed it with us before placing your order, and confirmed this in writing.
THIRD PARTIES. The contract is between you and us. No other person shall have any rights to enforce any of its terms.
COMPLAINTS. You should inspect the goods and any installation work immediately after installation and bring the fault to the attention of the fitter. Contact us if you believe there is a problem. You can phone us, but always follow this immediately by way of a text or email, or write to us using our contact details above to inform us of any issues. We will respond to your complaint as soon as reasonably possible.
OWNERSHIP AND RESPONSIBILITY FOR GOODS.
The goods supplied/installed by us will become your property once we have received payment for them in full. The goods become your responsibility from the time; they were delivered to the address you gave us, you collected the goods from us, or the time we pass the goods to any third party organised by you.
LEGALITY. English law governs the contract although you can bring proceedings in England, Scotland, Wales or Northern Ireland if you live in those countries.